Privacy Policy / SMS

### 1. Introduction

Fast Quality Movers ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, request a moving estimate, book our services, or communicate with us by phone, email, or SMS.

By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.

### 2. Information We Collect

We may collect the following personal information:- *Contact Information:* Full name, phone number, email address, and mailing address.
- *Moving Information:* Pickup and delivery addresses, moving dates, property details, inventory information, and requested moving services.
- *Booking Information:* Estimates, reservations, invoices, payment status, and transaction records.
- *Communication Information:* Messages, inquiries, customer service requests, and SMS communication preferences.
- *Website Information:* IP address, browser type, device information, cookies, and website usage data, where applicable.

We collect information when you submit a website form, request a quote, schedule services, contact our office, or voluntarily communicate with us.

### 3. How We Use Your Information

Fast Quality Movers uses collected information to:- Provide moving estimates and quotations.
- Schedule, confirm, and coordinate moving services.
- Communicate regarding appointments, arrival times, reservations, and service updates.
- Process payments and maintain billing records.
- Respond to customer questions and service requests.
- Send promotional offers and marketing communications when authorized.
- Improve our website, services, and customer experience.
- Maintain business records and comply with applicable legal obligations.

We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

### 4. How We Share Personal Information

We may share necessary personal information with trusted service providers who assist with our business operations, including:- Payment processors and billing providers.
- Customer relationship management (CRM) and scheduling platforms.
- Website hosting and technical support providers.
- SMS and communication service providers acting on our behalf.
- Moving personnel and authorized service partners when necessary to complete requested services.
- Government authorities or legal representatives when required by law.

These providers may access only the information reasonably necessary to perform their authorized services.

We do not sell personal information to third parties for their independent marketing purposes.

*SMS CONSENT AND MOBILE INFORMATION PROTECTION*

*SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.*

*No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all other information-sharing categories and will not be shared with any third parties or affiliates for their own purposes.*

Authorized messaging service providers may process phone numbers and consent records solely to deliver messages on behalf of Fast Quality Movers, subject to appropriate confidentiality and data protection requirements.

### 5. SMS Communications and Consent

When you voluntarily opt in to receive text messages from Fast Quality Movers, you may receive SMS communications relating to:- Moving estimates and quote follow-ups.
- Appointment confirmations and scheduling updates.
- Moving-day notifications and arrival information.
- Customer service communications.
- Billing and payment reminders.
- Promotional offers and discounts, if you have separately consented to marketing messages.

*Message frequency varies. Message and data rates may apply.*

Consent to receive SMS messages is not a condition of purchasing or booking our moving services.

You may opt out of SMS communications at any time by replying *STOP* to a message. You may receive a final confirmation message indicating that you have been unsubscribed.

For assistance, reply *HELP, call **857-261-7587, or email **salesfastqualitymoving@gmail.com*.

Wireless carriers are not responsible for delayed or undelivered messages.

We honor SMS opt-out requests in accordance with applicable requirements.

### 6. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and improve the user experience.

You may adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.

### 7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

### 8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and fulfill the purposes described in this policy.

When information is no longer required, we take reasonable steps to delete or securely dispose of it.

### 9. Your Privacy Choices

You may contact Fast Quality Movers to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate recordkeeping obligations.

You may also unsubscribe from marketing emails or opt out of SMS communications at any time.

To submit a privacy-related request, contact us using the information below.

### 10. Third-Party Websites

Our website may contain links to third-party websites or services.

Fast Quality Movers is not responsible for the privacy practices or content of external websites. We encourage visitors to review the privacy policies of any third-party websites they access.

### 11. Children's Privacy

Our services and website are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

### 12. Changes to This Privacy Policy

Fast Quality Movers reserves the right to update this Privacy Policy to reflect changes in our business operations, legal requirements, or privacy practices.

Any updates will be published on this page with a revised effective date.

### 13. Contact Information

For questions regarding this Privacy Policy or how your information is handled, please contact:

*Fast Quality Movers*  
Boston, Massachusetts  
Phone: *857-261-7587*  
Email: **salesfastqualitymoving@gmail.com*  
Website: https://www.fastqualitymovingma.com

*We value your trust and are committed to protecting your personal information.*